These Terms of Service (the "Terms") govern your use of the website leadwow.com.au and any services provided by Chris Andrews trading as Leadwow ("we," "us," "our"). By accessing the Site or engaging our services, you agree to these Terms.
1. The service
We provide done-for-you Meta lead generation and related services for Australian service businesses — including exterior cleaning, hazmat (mould remediation, asbestos removal, hoarder clean-ups) and demolition & asbestos (internal strip-outs, residential demolition, concrete removal, site clearing). Our service typically includes campaign strategy, ad creative, ad copy, audience targeting, conversion tracking, ongoing optimisation, an AI quote engine, AI lead reactivation, unlimited SMS, weekly reporting and access to a dedicated mobile CRM. We only partner with one business per territory.
2. Fees and billing
Our management fee is billed in advance on a recurring basis as set out in your individual engagement. Ad spend is always paid by you directly to Meta on your own ad account — it is not paid through us.
There are no setup fees, no contracts and no lock-in periods. Either party may cancel the engagement at any time by written notice (email is fine), effective at the end of the then-current billing period. Fees already paid are non-refundable.
3. Your responsibilities
You agree to:
- Provide accurate information about your business, industry, area and capacity;
- Maintain your own Meta Business Manager and ad account, and pay Meta directly for all ad spend;
- Respond to leads in a timely manner (we recommend within 5 minutes);
- Approve creative and campaigns within reasonable timeframes;
- Comply with all applicable laws, Meta's advertising policies and Australian consumer law.
4. Intellectual property & creative
All creative work produced by us in the course of providing our services — including but not limited to ad creatives, copy, images, videos, scripts, landing pages, automations, funnel structures, prompts, frameworks, AI Employee training assets, and any associated assets (collectively, the "Creative") — remains the exclusive intellectual property of Leadwow at all times.
While our engagement is active and your fees are paid up to date, you are granted a limited, non-exclusive, non-transferable licence to use the Creative solely to promote your own business through our managed campaigns.
Upon termination, cancellation, suspension or pause of the engagement for any reason, this licence immediately ends. You agree that you will not continue to run, reuse, copy, modify, repurpose, save, archive or redistribute any of the Creative in any form or on any platform after the engagement ends. Within 7 days of termination you will, on request, pause and remove any active campaigns containing our Creative and confirm you have done so. Any continued use after termination is a breach of these Terms and a breach of our copyright.
Anything you supply to us (your logo, brand assets, photos, reviews, brand name) remains your property. You grant us a licence to use those materials only as necessary to deliver our services and, with your permission, in case studies or marketing.
5. Confidentiality
Each party agrees to keep the other party's confidential information confidential and to use it only for the purposes of this engagement. This obligation continues after the engagement ends.
6. Results & warranties
We will perform our services with reasonable care and skill. We do not warrant any specific business outcome, revenue level or conversion rate. To the maximum extent permitted by law, all other warranties (express or implied) are excluded.
7. Liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms or our services is limited to the management fees paid by you in the three (3) months immediately preceding the claim. We are not liable for any indirect, consequential, special or punitive losses, including loss of profits, loss of revenue or loss of opportunity.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded.
8. Suspension & termination
We may suspend or terminate the engagement immediately if you breach these Terms, fail to pay fees when due, behave abusively toward our team, or use the Creative in a way not permitted by Section 4. Either party may otherwise terminate at any time as set out in Section 2.
9. Governing law
These Terms are governed by the laws of Victoria, Australia. You and we submit to the exclusive jurisdiction of the courts of Victoria.
10. Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on this page with the "Last updated" date. Continued use of the Site or our services after changes means you accept the updated Terms.
11. Contact
Leadwow · Chris Andrews
Suite 188, 102/14-16 Yarra St
South Yarra VIC 3141, Australia
Email: chris@leadwow.com.au